The Impact of BART On the Physically Disabled: A Pilot Study

Methodology     Findings     Factors Discouraging Use     Rider Experiences     The Elevator and Phone     Breakdowns     Station Layout     The Platform Edge     The Gap     Getting Situated and Egress Time     P.A. Announcements     Interaction with Other Riders     Station Agents   Appendix 1  Design and Policy Improvements     Appendix II  Specific Station Complaints     Appendix III  Interview Schedule